Location: Cork

Job Status: Permanent

Reporting to: Facility Manager

This position is responsible for monitoring scheduled and non scheduled work in the Cork Area and surrounding region. The position will be the first point of contact for crews to the office for AMCS related queries and guidance

Responsibilities/Duties:

Monitoring Routes throughout the day ensuring all vehicles are reporting back to the depot and capturing expected data.
Analyse monitoring data to ensure results are as expected
Log anomalies with 3rd party provider and expedite same to closure
Reporting daily and weekly KPI’s
Populate into spreadsheet the data gathered through monitoring for statistical analysis
Publish end of day gap report to call centre and management
Liaise with crews for ad hoc work as it occurs
Ensure all routes are verified and signed off as completed by system and crews
Managing the workload and resources available to provide “industry standard” customer service
Update call centre with route progress/issues periodically throughout the day
Engage with crews over to phone to assist their progress through the day when required
Escalate accidents/incidents to management
Assist management with route optimisation through route analysis
Liaise with crews for ad hoc work as it occurs
Ensure all routes are verified and signed off as completed by system and crews
Managing the workload and resources available to provide “industry standard” customer service
Ensure sufficient resources are available to carry out next-day tasks efficiently
Monitoring workload to avoid over commitment and communicate with CSU regarding acceptance of orders
Update call centre with route progress/issues periodically throughout the day
Assess service levels continuously and ensure achievement of 98% or higher performance to schedule.
Support scheduling team’s goal of ensuring all scheduled work is completed on the day
Skills & Experience required:

Computer literate with good PC and MS Excel skills
Excellent communication skills both verbal and written.
Excellent interpersonal and communication skills.
Good customer service skills.
Individual who works well under pressure.
Strong organisational skills.
Good time management skills.
Ability to work on own initiative and within a team environment.
ERP/ working experience will be an advantage
Continuous Improvement ethos
Next task mindset
Job Type: Full-time