Employment Type: Full-time, PermanentLocation: Dublin - SwordsLanguages: Fluent EnglishAs a Technical Support Associate, you’ll be working on behalf of BT, taking calls from their customers and helping them with any technical problems or account queries they may have. Support Professionals will handle customer inquiries in a courteous and professional manner while providing the highest level of customer service. Will be called upon to utilize various databases and develop analytical skills to resolve problems accurately in the most efficient manner while maintaining an excellent customer service level.Responsibilities: Provide first class support within a call center environment to customers via telephoneAchieve and maintain service level statisticsEffective use of the systems and tools available to the Support CentreTrack & document customer & problem information in call tracking databaseContribute to overall team performance, including support and assistance of other te